Posted 12 months ago

YMCA Cheltenham Housing Support Worker


The Housing Support Worker’s purpose is to work in a team that help provide housing-related support to single homeless people, to enable them to maintain their licences/tenancies, which will help them to achieve their aspirations for independent living. Working within a fast-paced environment, Housing Support Workers will prioritise finding appropriate alternative accommodation for residents, whilst maintaining a safe living environment and managing any additional support needs of residents through one to ones, group work and signposting.

The Vittoria Walk Housing Support Worker will:
• Ensure that residents receive high quality, caring and cost-effective support.
• Contribute to the direction and development of YMCA Cheltenham Housing particularly the action planning support provided to residents.
• Identify and encourage residents to move out of the project into suitable, longer-term accommodation.
• Carry out all duties of this post in accordance with the Christian ethos of YMCA Cheltenham and to uphold its values.
• Deliver support work as a part of a shift system that will include working unsocial hours, including active participation in the on-call support service as required.
• Meet Key Performance Indicators, as set by management, including; minimising rent arrears; minimising voids, successful move ons, licence obligations, etc.


YMCA Cheltenham, founded in 1855, is a registered charity and has become a leading provider of supported housing in Cheltenham and Gloucester, alongside other works including the provision of sports facilities, affordable housing and other charitable activities.

Since 2014 we have grown from having one supported housing project of 50 beds to being able to offer more than 250 beds every night, including long-term affordable accommodation, low to high level supported accommodation, and emergency homeless provision.

YMCA Cheltenham is an organisation founded on Christian values and, as such, employees may encounter behaviours or vestiges particular to or representative of the Christian faith in the workplace. Employees are not required to adhere to the Christian faith or any faith, and no such consideration is taken into account by the organisation when making employment choices or in delivering its services.


Please download and read the Person Specification document HERE


Job Features

LocationCheltenham, Vittoria Walk
Responsible toHousing Manager, Vittoria Walk
SalaryUp to £23,899 per annum
Hours of Work37.5 hours a week on a shift pattern

Apply Online